{"id":6310,"date":"2024-08-21T16:24:26","date_gmt":"2024-08-21T15:24:26","guid":{"rendered":"https:\/\/leandiamondsawards.com\/?post_type=product&p=6310"},"modified":"2024-08-27T19:52:00","modified_gmt":"2024-08-27T18:52:00","slug":"service-design","status":"publish","type":"product","link":"https:\/\/leandiamondsawards.com\/es\/product\/service-design\/","title":{"rendered":"7. Service Design"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\tAs a consequence, over the past years servitisation and service design have gained huge traction among startups, SMEs, established global enterprises and also governments.\u00a0<\/span>\r\n\r\nThroughout this masterclass, participants will explore what is service design and how can it enable their organisation to deliver human-centric solutions to exceed their expectations by learning key principles and tools.<\/span>\r\n\r\nDuring this masterclass participants will:\u00a0<\/span>\r\n
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  • Obtain an introduction to service design and its impact in organisations and the economy<\/span><\/li>\r\n \t
  • Reflect about several successful cases of innovative services<\/span><\/li>\r\n \t
  • Obtain an overview of the service design methodology & approach<\/span><\/li>\r\n \t
  • Understand how to define a challenge & opportunity to bring service design to life<\/span><\/li>\r\n<\/ul>\r\n
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    • Reflect and identify who are you designing for: customers, employees & stakeholders<\/span><\/li>\r\n \t
    • Gaining user insight learning several human-centred research methods<\/span><\/li>\r\n \t
    • Learn how customer journey maps and service blueprints are created and their impact<\/span><\/li>\r\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      S P E A K E R S<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Dr. Myrna Flores
      <\/b>CEO\u00a0<\/span><\/em>
      Lean Analytics Association<\/span>
      <\/b>Switzerland<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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      Dr. Nicolas Rebolledo<\/strong>\u00a0
      Senior Tutor in Service Design & Director Service Futures Studio<\/em>\u00a0
      Royal College of Art <\/span><\/strong>
      United Kingdom<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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      November 27th, 2024
      \n4:00 to 6:00 PM Central European Time<\/strong>
      \n<\/b><\/p>\n

      Service design aims to support organisations to deliver improved or new services with optimal user experience. Additionally, the fast proliferation and adoption of digital technologies have provided even more opportunities and challenges for developing new services, enabling the automation and simplification of user interfaces.<\/span><\/p>\n","protected":false},"featured_media":6956,"comment_status":"open","ping_status":"closed","template":"","meta":{"_joinchat":[],"_wp_rev_ctl_limit":""},"product_cat":[87],"product_tag":[],"class_list":{"0":"post-6310","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-lean","8":"first","9":"instock","10":"virtual","11":"purchasable","12":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/leandiamondsawards.com\/es\/wp-json\/wp\/v2\/product\/6310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leandiamondsawards.com\/es\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/leandiamondsawards.com\/es\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/leandiamondsawards.com\/es\/wp-json\/wp\/v2\/comments?post=6310"}],"version-history":[{"count":13,"href":"https:\/\/leandiamondsawards.com\/es\/wp-json\/wp\/v2\/product\/6310\/revisions"}],"predecessor-version":[{"id":7188,"href":"https:\/\/leandiamondsawards.com\/es\/wp-json\/wp\/v2\/product\/6310\/revisions\/7188"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/leandiamondsawards.com\/es\/wp-json\/wp\/v2\/media\/6956"}],"wp:attachment":[{"href":"https:\/\/leandiamondsawards.com\/es\/wp-json\/wp\/v2\/media?parent=6310"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/leandiamondsawards.com\/es\/wp-json\/wp\/v2\/product_cat?post=6310"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/leandiamondsawards.com\/es\/wp-json\/wp\/v2\/product_tag?post=6310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}